Claims Centre
Pick where the property is and the tenant's Padder product. Each page shows the steps, deadlines and forms. Deadlines matter: late submissions may be denied.
Start a claim
Residential insurance
Tenant has Padder Guarantor and Padder Deposit? Use Padder Guarantor. One claim covers both.
Residential insurance
Unpaid rent: Padder Guarantor. Damage, cleaning or pet damage: Padder Deposit. Both? Use both.
Padder Lease Protection
A warranty, not an insurance policy. Requests follow your warranty terms.
Not sure which product the tenant has? Check their Padder policy documents, or email claims@padder.com and we'll point you to the right form.
Questions? Email the right team.
Support handles the process. Licensed agents handle anything about coverage.
underwriting@padder.com
What is covered, your policy or warranty terms, and claim decisions. These need a licensed agent; Support cannot give policy or warranty guidance. A licensed insurance agent will respond.
For the fastest resolution, include your full name, the building address, the policy or warranty ID if you have it, a brief summary, and any screenshots or documents.