For Residential Property Operators

Padder Deposit — Claims Centre

For residential last month’s rent defaults covered under Padder Deposit only (not for tenants with Guarantor + Deposit).

To remain eligible, follow the steps and timelines below.

Padder Deposit Icon.

Process & timelines

Enforce your lease

Follow your standard enforcement process. Keep records of steps taken and tenant communications. 

Notify Padder

Submit a Notice of Tenant Default within 45 days of the missed final-month rent payment. 

Re-rent the unit

If the tenant never took possession or abandoned the unit, make a good-faith effort to re-rent and make the unit available within 7 business days of the Coverage Event. 

Submit your reimbursement request

Submit your Last Month’s Rent Claim Form within 60 days of the Coverage Event.

View Help Centre Article

Deadlines matter

Submit within the timelines shown in the selected flow and your policy terms. Late submissions may be denied.

Notice of Tenant Default

Submit within 45 days of the missed final-month rent payment.

Recommended docs:

  • Tenant communication log (email thread, call notes, or consolidated log)

Notify Padder

Last Month’s Rent Claim Form

Submit within 60 days of the Coverage Event.

Required documents:

  • Up-to-date rent ledger (charges, payments, outstanding balance)
  • Proof of re-listing / availability (e.g., listing screenshot/posting, “available” photo, show sheet)
  • Tenant communication log (email thread, call notes, or consolidated log)
  • Other supporting documents (anything relevant)
Begin Request

Questions? Email the right team.

For general help: support@padder.com

For policy- or warranty-specific questions: underwriting@padder.com

Policy- or warranty-specific inquiries require a licensed agent—our Support team can’t provide policy or warranty guidance.
A licensed insurance agent will be assigned to respond.

Contact SupportSearch the Help Centre

For the fastest resolution, please include: full name, building address, policy / warranty ID (if available), a brief summary, and screenshots/documents (if applicable).

Move-in costs:
with vs. without Padder

Examples below are illustrative only. 
(example: $2,500/month rent)

Without Padder

$5,000.00/Upfront
  • First month: $2,500
  • Last month deposit: $2,500
  • Personal guarantor needed? Often
  • Non-traditional profiles declined? Frequently

With Padder Deposit

$2,750–$2,875/Upfront
  • First month: $2,500
  • Last month deposit: $0
  • One-time Deposit premium: $250–$375 (instead of LMR)
  • Savings kept liquid? Yes

With Padder Guarantor

$5,750–$8,250/Upfront
  • First month: $2,500
  • Last month deposit: $2,500
  • One-time Guarantor premium: $750–$3,250
  • Non-traditional income accepted? Yes

With Guarantor + Deposit

(where available)

$3,500–$6,125/Upfront
  • First month: $2,500
  • Last month deposit $0
  • Deposit premium: $250–$375
  • Guarantor premium: $750–$3,250