How can we
help you today?
Paddie, our AI chat, is the fastest way to get support and is available 24/7. If your question needs a person, our team is on email and phone Monday to Friday, 9am to 5pm ET, excluding holidays.
Ways to reach us
Chat with Paddie
Answers to most questions, next steps, and help finding the right article. Available 24/7 on help.padder.com and inside the Padder app. Paddie hands you to a person when you need one.
Open chatHelp Centre
Guides for renters and property operators: applying, documents, payments, claims and troubleshooting.
Search articlessupport@padder.com
Account, application, documents, receipts and payment questions. We reply Monday to Friday, 9am to 5pm ET, excluding holidays.
Email supportPolicy questions and claims
Two things Support routes elsewhere, so you reach the right person first time.
Ask a licensed agent
Questions about what is covered, your policy or warranty terms, or a claim decision go to underwriting@padder.com.
Policy and warranty specific inquiries require a licensed agent. Our Support team cannot provide policy or warranty guidance. A licensed insurance agent will be assigned to respond.
Property operators: start in the Claims Centre
Timelines, required documents and the right form for Padder Guarantor, Padder Deposit and Padder Lease Protection.
Go to the Claims CentreTo speed things up, include your full name, your building and unit, and your policy or warranty number if you have one. Never send your password.