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Support for Tenants & Property Operators
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Paddie is available 24/7.
Padder support agents are available Monday to Friday, 8:00 AM–6:00 PM (ET).
Email support
For the fastest resolution please include: full name, building address, policy ID, a brief summary, and screenshots/documents (if applicable).
We’ll respond within 24 business hours, Monday to Friday, 8:00 AM–6:00 PM (ET).
Phone support
Phone support is primarily used for outbound follow-up or time-sensitive needs.
Please start with chat or WhatsApp and request a call. A Padder support agent will reach out as soon as possible during business hours: Monday to Friday, 8:00 AM–6:00 PM (ET).
Move-in costs:
with vs. without Padder
Examples below are illustrative only.
(example: $2,500/month rent)
Without Padder
$5,000.00/Upfront
- First month: $2,500
- Last month deposit: $2,500
- Personal guarantor needed? Often
- Non-traditional profiles declined? Frequently
With Padder Deposit
$2,750–$2,875/Upfront
- First month: $2,500
- Last month deposit: $0
- One-time Deposit premium: $250–$375 (instead of LMR)
- Savings kept liquid? Yes
With Padder Guarantor
$5,750–$8,250/Upfront
- First month: $2,500
- Last month deposit: $2,500
- One-time Guarantor premium: $750–$3,250
- Non-traditional income accepted? Yes
With Guarantor + Deposit
(where available)
$3,500–$6,125/Upfront
- First month: $2,500
- Last month deposit $0
- Deposit premium: $250–$375
- Guarantor premium: $750–$3,250