--- title: "Your Padder policy: what happens now | Padder" description: You have a Padder policy. See what happens next, how long your policy lasts, and the few things we need from you. image: https://resources.padder.com/hubfs/Partner_Brand_Centre/Padder_Link_Preview_1200x630.png --- [Skip to content](https://resources.padder.com/your-policy#main) [Help Centre](https://help.padder.com/)[Apply for Padder](https://resources.padder.com/renters)[Contact support](https://resources.padder.com/support) [![Padder](https://padder.com/wp-content/uploads/2025/02/Large-logo.svg)](https://resources.padder.com/renters) [Sign in](https://residential.padder.com/auth/tenant/signin) [Help Centre](https://help.padder.com/)[Apply for Padder](https://resources.padder.com/renters)[Contact support](https://resources.padder.com/support) For Padder policyholders # Your Padder policy What happens now, and the few things we need from you. [Sign in to your account](https://residential.padder.com/auth/tenant/signin) [Contact us](https://resources.padder.com/your-policy#contact) ![A couple holding their baby while unpacking in their new home](https://resources.padder.com/hs-fs/hubfs/Family-Moving-In-New-Rental.jpg?width=1255&height=836&name=Family-Moving-In-New-Rental.jpg) No personal guarantor needed\* No last month’s rent deposit\* \*Subject to approval and policy terms. Padder is optional and available at participating properties. On this page[What happens now](https://resources.padder.com/your-policy#in-place)[Your part](https://resources.padder.com/your-policy#your-part)[Padder Credit Builder](https://resources.padder.com/your-policy#credit-builder)[How long it lasts](https://resources.padder.com/your-policy#how-long)[Contact us](https://resources.padder.com/your-policy#contact) ## Your policy is in place 1 ### Your documents are on their way We email your policy documents to you and to your landlord or property manager. 2 ### Keep a copy Download them any time: sign in to your Padder account and open your application. 3 ### Check, then sign your lease Before you sign, check your lease matches your policy. [Where to find your policy documents](https://help.padder.com/where-are-my-policy-documents-and-how-do-i-get-a-copy) ## Your part Here’s what we need from you while your policy is active. ### Pay your rent every month, including your last month If the insurance company pays your landlord for rent you missed, you pay the insurance company back. [What the Indemnity Agreement means](https://help.padder.com/understanding-indemnity) ### Let us know if you might miss rent Your Indemnity Agreement asks you to tell us promptly if you think a rent payment may be missed. This is a notice only. For help with your rent, speak with your landlord or property manager. [Where to send notice](https://resources.padder.com/your-policy#contact) ### Keep your lease matched to your policy Check the rent, start date, unit and names on your lease against your policy documents before you sign. [How to change your move-in date or lease details](https://help.padder.com/change-move-in-date-lease-details) ### Ask before you change your lease A renewal you agree to, a rent change you agree to, a new term, a roommate joining or leaving your lease, a move, or handing your lease to someone else: tell us first, and don’t sign until we confirm in writing. If your lease simply continues month to month, there’s nothing you need to do. [Can I transfer Padder to a new unit or landlord?](https://help.padder.com/transfer-padder-policy) ### Keep your details up to date Tell us if your email or address changes, or if anything on your policy documents is incorrect. [How to contact Padder support](https://help.padder.com/contact-support) For Padder Guarantor policyholders ### Padder Credit Builder If you turned on Padder Credit Builder at checkout, we report your rent payments for the first 12 months of your Padder Guarantor coverage to Equifax Canada, free. Reporting works both ways: on-time payments may help your credit, while late or missed payments may lower it. You can opt out at any time. Reporting ends after 12 months. It doesn’t renew automatically, and you won’t be charged. [How Padder Credit Builder works and how to opt out](https://help.padder.com/what-is-padder-credit-builder) Padder Credit Builder is a rent reporting service, not insurance. ## How long it lasts Padder Guarantor Padder Guarantor lasts up to 36 months from your lease start date, or until your tenancy ends if that’s sooner. It doesn’t renew. Padder Deposit Padder Deposit has a 3-year initial term, then renews annually, up to 10 years in total. We’ll contact you with next steps before your first renewal. **Cancelling:** you can cancel for a full refund before your lease is signed. After that, it generally can’t be cancelled or refunded. [When your coverage ends and whether you can cancel](https://help.padder.com/ending-your-coverage) **Policy issued before September 21, 2026?** Your policy may have different terms. Check your policy documents, or ask us. ## Questions? Your policy or a lease change [underwriting@padder.com](mailto:underwriting@padder.com) Anything else [support@padder.com](mailto:support@padder.com) Any time Chat with Paddie at [help.padder.com](https://help.padder.com/) This page summarizes what’s expected of you. Your policy wording governs coverage, conditions, limits and deadlines. Check your policy documents; the insurer is named on the Declarations page. ![Padder](https://padder.com/wp-content/uploads/2025/02/Large-logo.svg) Padder Underwriting Inc. is a licensed insurance broker headquartered in Toronto, Ontario. It arranges coverage for tenants and landlords in provinces where it is licensed to offer insurance products. New Padder Guarantor and Padder Deposit policies are insured by Accelerant Insurance Company of Canada. For a full description of policy coverage, conditions and exclusions, please read your policy documents. Need help?Paddie, our AI chat, is at [help.padder.com](https://help.padder.com/) any time. Our team is on email and phone Monday to Friday, 9am to 5pm ET. Legal [Terms of use](https://padder.com/terms-of-use/)[Privacy Statement](https://resources.padder.com/privacy-statement)[Disclosure Statement](https://resources.padder.com/disclosure-statement)[Regulatory Disclosures](https://resources.padder.com/regulatory-disclosures)[CISRO Conduct Sheet](https://www.cisro-ocra.com/Documents/View/2471)[Broker Fact Sheet](https://www.ribo.com/wp-content/uploads/2025/01/RIBO_Conduct_Sheet_040622-fact_sheet-1.pdf)[Contact us](https://resources.padder.com/support) © 2026 Padder Underwriting Inc. All rights reserved.