For residential lease defaults covered by Padder Guarantor.

If a covered tenant has stopped paying rent, you may be eligible for reimbursement.
Please follow the steps below before submitting a Notice of Tenant Default to begin your Padder Reimbursement Request process.

Step-by-Step Process

Enforce the Lease

Take the standard steps to address the default:

  • Try to resolve the arrears (e.g., offer a payment plan)
  • Serve legal notice to end the tenancy
  • File a formal application to recover rent or possession, if needed

You must make reasonable efforts to collect any rent owed before Padder can step in.

Notify Padder of the Default

Submit the Notice of Tenant Default Form within 45 days of the missed rent payment.

  • A Padder Representative will be assigned within 1 business day
  • They’ll walk you through the process and timelines

Padder Tries to Resolve the Issue

Your rep will speak with you before taking any action:

  • If appropriate, we’ll attempt to reach a resolution directly with the tenant
  • If the issue is resolved, no reimbursement is needed
  • If unresolved, you continue with lease enforcement

What happens next

Once you’ve regained legal possession of the unit:

  • Contact your Padder Rep within 60 days
  • If the tenant remains in holdover, reach out between day 60 and day 70 of holdover
  • Your rep will send you the reimbursement request form and instructions for submitting required documents

What You'll Need to Submit a Notice of Tenant Default

Before submitting the form, make sure you have the following details ready: 

Personal Information

  • Full name
  • Email address
  • Phone number (optional)
  • Company name

Policy & Unit Details

  • Padder Guarantor Policy ID
  • Property address
  • Unit number
  • Tenant name

Default Details

  • Date of default (first missed rent payment)
  • Amount of unpaid rent
  • Enforcement action taken (e.g., payment plan offered, notice served, application filed)

Required Uploads

  • Signed lease agreement
  • Optional: Communications log with tenant (e.g., emails, call notes, payment reminders)

Submitting a Notice of Tenant Default

This form is only for notifying Padder of a tenant default. You’ll be assigned a Padder Representative after submission who will guide you through next steps.