For residential last month’s rent defaults covered under Padder Deposit only (not for tenants with Padder Guarantor + Padder Deposit).
Follow the steps and timelines below to remain eligible.
Padder Deposit — Claims Centre
Process + timelines
1. Enforce your lease (Landlord/Operator action)
Follow your standard enforcement process and keep records of all steps taken and tenant communications.
2. Re-renting the unit (when applicable)
If the tenant never took possession or abandoned the unit, make a good-faith effort to re-rent and make the unit available within 7 business days of the Coverage Event.
3. Submit your reimbursement request (time-sensitive)
Submit your Last Month’s Rent Claim Form within 60 days of the Coverage Event related to the tenant’s breach.
4. Review + payment (Padder action)
Padder reviews submissions within 1–3 business days. If approved, payment is issued within 5–10 business days, up to the policy limit.
Last Month's Rent Claim Form
Submit within 60 days of the Coverage Event related to the tenant’s breach.
Required documentation:
• Up-to-date rent ledger: charges, payments, and outstanding balance.
• Proof of re-listing: e.g., listing screenshot/posting, "available" photo, or show sheet.
• Tenant communication log: any record of tenant communications related to the missed rent (e.g., email thread, call notes, or a consolidated log).
• Other supporting documents: anything else that supports your claim.
• Proof of re-listing: e.g., listing screenshot/posting, "available" photo, or show sheet.
• Tenant communication log: any record of tenant communications related to the missed rent (e.g., email thread, call notes, or a consolidated log).
• Other supporting documents: anything else that supports your claim.
